Help With Your Account Tell us what you think... Managing Your Account 1.1. How do I login in to my account? 1.2. How do I modify the content of my contact page? 1.3. Can I change my username? 1.4. How do I change my password? 1.5. How do I change my email address? 1.6. How do I change security question and answer? 1.7. How do I confirm my email address? 1.8. How do I disable my contact page? 1.9. How do I re-enable my contact page? 1.10. Can I delete my account? Resolving Problems 2.1. I forgot my username or password 2.2. I can't find messages from ReachBy.com in my email Inbox 2.3. I get Page Not Found when accessing my contact page 2.4. I get a Cookies Required message 2.5 I have a problem not listed here Managing Your Account 1.1. How do I login in to my account? Go to the Home Page and enter your username and password in the right upper corner of the main page. Then click on the Login button. 1.2. How do I modify the content of my contact page? To update the content of your contact page you will need to login in to your ReachBy account and click on the Edit Your Page link which is on the left. You can then change both the title and the content. Using the Preview button will help you to see how the changes will affect the look of your contact page. In addition to plain text, also try Wiki-like formatting styles. 1.3. Can I change my username? No, you can't change your username and, therefore, your contact link. Once selected, it remains the same for the lifetime of the account. However you can change the title of your contact page (see the previous question). 1.4. How do I change my password? To change your password, login in to your ReachBy account and click on the Set Password link which is on the left. You will need to answer security question to confirm your identity. The new password has to be typed twice to avoid misspelling errors. 1.5. How do I change my email address? To change your email address, login in to your ReachBy account and click on the Change Email link which is on the left. Your email address must be confirmed every time you change it. After updating email, we will send a confirmation request to your new email address. Click on the confirmation link provided in the email message. 1.6. How do I change security question and answer? Security question is necessary to confirm your identity and avoid account hijacking on password reset operation. Although you can change security question and the corresponding answer, you won't be able to see the answer that you provided during registration. To change security question and answer, login in to your ReachBy account and click on the Identity Info link which is on the left. Answer current security question and select the new one. Type carefully and memorize your new answer. For security reasons we will not show this text later. ReachBy.com will use this information only to confirm your identity. It is considered to be personal data that we will not share by any means. See Privacy Policy for more details. 1.6. How do I confirm my email address? Go to your email Inbox and locate the welcome message or email confirmation request from ReachBy.com. Follow the link to the confirmation page provided in the email. Make sure that the confirmation link is not broken apart by email application. If this happens you will need to copy the entire link excluding the line breaks and paste it into the Web browser's address bar. 1.7. How do I disable my contact page? If your account is active, login and click on the Deactivate link which is on the left. Deactivating will make your contact page inaccessible on the Internet. 1.8. How do I re-enable my contact page? If your account is inactive, login and click on the Activate link which is on the left. Activating your account will make your contact page accessible online. 1.9. Can I delete my account? No, you can't delete your ReachBy account. Disabling your account will provide you with the desired result. It will make your contact page unavailable online and visitors will see Page Not Found message on attempt to access it. ReachBy.com may choose to recycle all accounts that stay inactive for more than 365 days. Resolving Problems 2.1. I forgot my username or password To restore your login cerdentials, please refer to the Recover Login page. Submit your email address currently registered with ReachBy.com service. You will receive an email containing your username and the link leading to the password reset page. Click on provided link, answer security question, and type in new password twice to avoid misspelling errors. Change your password as soon as you get recovery message. 2.2. I can't find messages from ReachBy.com in my email Inbox Make sure your forwarding email address is spelled properly in your ReachBy account. If you don't have access to this email anymore, please specify a new one. To update your email address, login in to your ReachBy account and click on the Change Email link which is on the left. Sometimes spam filters can catch legitimate email messages. If you are using a spam filter for the email address that you registered with ReachBy.com service, make sure to add reachby.com domain to the list of trusted parties in your email application. Some services require adding a legitimate email address to the contact list. Add sender@reachby.com to your safe contacts. 2.3. I get Page Not Found when accessing my contact page If you get a Page Not Found message when accessing your contact page, it means that your ReachBy account is either deactivated or your email address is unconfirmed. Login in to your account and check out the current account state that is shown in the summary above the message list. If your account is inactive, you can re-activate it to make your contact page accessible again. Follow the Activate link next to the status icon. If your email address is unconfirmed, go to your email Inbox and locate welcome message or email confirmation request ReachBy.com. Follow the link to the confirmation page. 2.4. I get a Cookies Required message You need to enable cookies support in your Web browser and try again. Check out the following links for more information on how to do this for your Web browser. Firefox, Internet Explorer 6, Internet Explorer 7 2.5. I have a problem not listed here If you can't find an answer to your question please contact us via the Support page to ask for technical assistance or to report a problem regarding usage of the ReachBy.com website.